Are these products natural?
Out products are made from natural ingredients, and where possible organic ingredients which is indicated by an asterisk (*) next to the ingredient. This means we are free from sulphates, parabens, ethoxylates, propylene glycol, petrochemical cleansers, phthalates, DEA and artificial colours – all of the nasties that have no place in skincare.
Do you test on animals?
Absolutely not. We look forward to the day when we no longer have to ask this question for beauty products.
Where are your products made?
We are an Australian business. All products are made in Australia, sourced from Australian ingredients.
I have sensitive skin – are these products okay to use?
All our products are suitable for any skin type, from sensitive to teenage and problematic to ageing skin. However, if you have ultra sensitive skin, we have found the Peptide Cream may cause an adverse reaction and recommend you avoid this cream.
Vitamin A is also known to cause redness and sensitivity until your skin becomes accustomed to it. If you have never applied Vitamin A before, we recommend you start off with small amounts every second night for a few weeks until your skin gets used to it. Vitamin A is in our Multivitamin Serum.
Vitamin A also increases skin sensitivity to the sun. Due to this, we recommend you apply our Multivitamin at night only and that you always wear a face sunscreen during the day to reduce harm from the sun.
Can men use these products?
Of course! Our products can be used for all skin types and we often hear from our customers that our products get used up by their partners.
What is the shelf life of the products?
We have an 12-month shelf life on most products. Our Exfoliating Masks, Toning Mists & Hyaluronic Acid Serum have a 6 month shelf life.
How long will the products last for me?
Whilst it varies on how diligent you are at using them, we have found the products last roughly for one person using them:
- Superfood Cleanser, Superfood Moisturiser and Superfood Toner – as these are getting used twice a day, these tend to last about 8 weeks.
- Peptide Cream, Hyaluronic Acid, Eye Cream and Multivitamin – these tend to last about 10-12 weeks.
What is your refund policy?
We can’t refund due to change of mind – however if the product comes faulty or damaged, please contact us within 24hrs of receiving the product with photos of the damage / fault and we will replace the product or provide a refund.
Is your packaging recyclable?
Yes – our bottles can be pulled apart and thrown into the recycling bin once finished.
Once I order my product, how long until I get it?
For all domestic orders, we dispatch within 48hrs of receiving your order. We then post by Australia Standard Post which is generally 3 – 5 days.
For international orders – please refer to our shipping page for further information.